Frequently Asked Questions
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What vehicles are eligible?
OnStar Vehicle InsightsTM is available on most 2015 model year and newer Chevrolet, Buick, GMC and Cadillac vehicles with an active Connected Access plan (excludes Volt, City Express Vans, Low Cab Forward Medium Duty Trucks and GM vehicles built without OnStar Hardware, which includes but is not limited to select base Chevrolet and GMC trucks).
Does OnStar Vehicle Insights offer a monthly subscription?
Yes. OnStar Vehicle Insights has a monthly subscription cost with no annual contract. New subscribers can try at no cost for the first two months.
How much is the monthly subscription cost for OnStar Vehicle Insights?
OnStar Vehicle Insights is $15.99 per vehicle, per month, plus taxes. For questions about billing or pricing, please reach out to our Advisor team at (833) 266-6565 or call your Fleet Account Executive.
Where is OnStar Vehicle Insights available?
Coverage is currently available in the U.S. only.
Do I need a paid OnStar subscription to enroll in OnStar Vehicle Insights?
No. Your vehicle simply needs to be enrolled in the no-cost OnStar Connected Access plan. For more information about this and other OnStar plans, visit OnStar.com.
What should I do if I am getting an error message that says my browser isn’t supported?
For best results, please access OnStar Vehicle Insights via Google Chrome.
I am an existing Commercial Link subscriber. Will my membership be automatically updated?
Your membership will not be automatically updated, but you will be notified when your account is eligible for upgrade. If you haven’t been notified, please contact us at onstarvehicleinsights@onstar.com.
Do I have to use the same username/email address as I did with my Commercial Link account?
You can create your OnStar Vehicle Insights account using any email address you'd like.
What should I do with my existing Commercial Link account? Do I need to close it?
You can close your Commercial Link account whenever you're ready. To help minimize any business impact during the transition, you may continue to use your existing paid Commercial Link account while you become familiar with the new OnStar Vehicle Insights platform.
How do I add vehicles if I have a GM Fleet Account Number (FAN)?
If you have a Fleet Account Number (FAN), please call an Advisor at (833) 266-6565 for personal assistance with the vehicle onboarding process.
Why didn't I receive my activation email?
If you didn't receive your activation email, check your spam or junk folders. The email will come from noreply@onstarvehicleinsights.com. If it's not there, please call an Advisor at (833) 266-6565 for assistance.
Why can't the system read the VIN file I'm trying to upload?
If you're having trouble uploading a VIN file, make sure you're using a .csv file. You can also type your VINs manually or copy and paste from your existing list. If you have additional questions, please call an advisor at (833) 266-6565 for assistance.
I don't have access to the email address originally associated with my VIN. Is there another way to onboard the vehicle?
To onboard a vehicle, we must verify that you own the vehicle or are authorized to onboard the vehicle. If you can't complete this verification by email, please call an Advisor at (833) 266-6565 for assistance.
What do I do if I receive a “Pending Configuration” error?
A "Pending Configuration” message indicates that a VIN on your account requires further assistance from the OnStar Vehicle Insights team. Please call an Advisor at (833) 266-6565 for assistance.
I onboarded a vehicle, but the status still says, "Pending Ignition." Do I need to do something to complete the process?
Pending Ignition means our system is waiting to talk to the vehicle. All you need to do is turn on the ignition of that vehicle for a moment. In some cases, it may take up to 48 hours for the configuration to complete. If you are still receiving this message after 48 hours, please call an Advisor at (833) 266-6565 for assistance.
When onboarding, why am I asked to send a verification to my email address?
Some vehicles with active connectivity hardware are not immediately verified by the system. This is often because the VIN is associated with a different email address. You will need to follow the verification steps to get this vehicle connected properly.
Why is my vehicle considered “non-compatible” during onboarding?
Mostly likely it’s because your vehicle is not equipped with active connectivity hardware. This vehicle will require manual entry of information and may not qualify for all services within the tool.
I'm having an issue onboarding my vehicles not stated above, what do I do?
If you're having an issue, please call an Advisor at (833) 266-6565 for personal assistance with the vehicle onboarding process.
How do I add a manager?
Select the managers tab and click the + icon. Enter your manager's email address and they will receive an email with instructions to create their account.
When I set up a notification, will the vehicle driver/fleet manager also receive the same notification?
Whoever sets up each notification determines who will receive it, and how they will be notified. Visit the Notification Center to create new notifications.
What is a tag?
Tags help you group and organize your vehicles (e.g., "service" or "delivery"), and can even be used to group vehicles in different sub-fleets with the same tag.
What is a vehicle label?
Vehicle labels are customizable to help you easily identify individual vehicles in your fleet (e.g., "Blue Truck" or "Mike's SUV").
How do you determine what a “trip” is?
A trip begins when the ignition is turned on and ends when the ignition is turned off.
Where can I locate remote commands?
Remote commands can be found in two places: on the Vehicles page by selecting the Remote Commands button or by clicking on a vehicle within the map and selecting the Remote Commands icon located at the bottom of the vehicle picture.
What remote commands are accessible to fleet managers and drivers?
Fleet Managers and drivers are able to remote lock and unlock, sound the horn and flash lights. Drivers also have the ability to remote start vehicles.