Frequently Asked Questions

Customers with account specific questions can sign in for more help or check out our user guide.

OnStar Vehicle InsightsTM is available on most 2015 model year and newer Chevrolet, Buick, GMC and Cadillac vehicles with an active Connected Access plan (excludes Volt, Low Cab Forward Medium Duty Trucks and GM vehicles built without OnStar Hardware, which includes but is not limited to select base Chevrolet and GMC trucks). 

Yes. OnStar Vehicle Insights has a monthly subscription cost with no contract. New subscribers can try at no cost for the first two months.

OnStar Vehicle Insights is $15.99 per vehicle, per month, plus taxes. For questions about billing or pricing, please reach out to our Advisor team at (833) 266-6565.

OnStar Vehicle Insights accepts payment through credit card, check, ACH or EFT. If you would like to pay by check, ACH, or EFT, please select "Invoice Me" under your subscription settings.

You can always access your current and past invoices by going to the Subscriptions tab on your menu. Select "Billing History" and you will be able to download the monthly invoice you choose.

Please send remittance and reference your invoice number to:
OnStar Member Services
Attn: OnStar Vehicle Insights
PO Box 1027 
Warren, MI 48090-1027

Coverage is currently available in the U.S. & Canada.

No. Your vehicle simply needs to be enrolled in the no-cost OnStar Connected Access plan. For more information about this and other OnStar plans, visit OnStar.com.

Yes, ask your Dealer or Fleet Account Executive to add the OnStar Vehicle Insights RPO codes during your new vehicle purchase.

To add your newly purchased vehicle to your OnStar Vehicle Insights subscription login to your account (or create one here). Contact our customer support team via the Help tool or contact us with the following information: Account Name & VIN. We will add the vehicle to your account and ensure that your account is properly credited.

For best results, please access OnStar Vehicle Insights via Google Chrome™*

 

Chrome is a trademark of Google LLC.

Log into your account and click on "Add Vehicles" if this is your first time adding a vehicle or select the (+) in the top right corner of your vehicle grid. You can add your VINs manually by typing them in or uploading a .CSV file.

If you didn't receive your activation email, check your spam or junk folders. The email will come from noreply@onstarvehicleinsights.com. If it's not there, please call an Advisor at (833) 266-6565 for assistance.

If you're having trouble uploading a VIN file, make sure you're using a .csv file. You can also type your VINs manually or copy and paste from your existing list. If you have additional questions, please call an Advisor at (833) 266-6565 for assistance.
 

To onboard a vehicle, we must verify that you own the vehicle or are authorized to onboard the vehicle. If you can't complete this verification by email, please call an Advisor at (833) 266-6565 for assistance.

A "Configuration” message indicates that a VIN on your account requires an additional step. Hover over the (!) next to the Configuration Error for additional directions.  If you have any questions or would like assistance,. please call an Advisor at (833) 266-6565.

“Waiting for Ignition” means our system is waiting to talk to the vehicle. All you need to do is turn on the ignition of that vehicle for a moment. In some cases, it may take up to 48 hours for the configuration to complete. If you are still receiving this message after 48 hours, please call an Advisor at (833) 266-6565 for assistance.

Some vehicles with active connectivity hardware are not immediately verified by the system. This is often because the VIN is associated with a different email address. You will need to follow the verification steps to get this vehicle connected properly.

Most likely it’s because your vehicle is not equipped with active connectivity hardware. This vehicle will require manual entry of information and may not qualify for all services within the tool.

If you're having an issue, please call an Advisor at (833) 266-6565 for personal assistance with the vehicle onboarding process.

Account Admins have access to all vehicle data, fleets insights and subscription information. Managers can only see the vehicle data and driver information assigned to them by the Account Admin.

Select the managers tab and click the + icon. Enter your manager's email address and they will receive an email with instructions to create their account.

Simply select the checkbox to notify the active driver. When notification criteria is met a notification will be sent to the driver associated with the vehicle.

Tags help you group and organize your vehicles (e.g., "service" or "delivery"), and can even be used to group vehicles in different sub-fleets with the same tag.

Vehicle labels are customizable to help you easily identify individual vehicles in your fleet (e.g., "Blue Truck" or "Mike's SUV").

A trip begins when the ignition is turned on and ends when the ignition is turned off.

Remote commands can be found in two places: on the Vehicles page by selecting the Remote Commands button or by clicking on a vehicle within the map and selecting the Remote Commands icon located at the bottom of the vehicle picture.

Fleet Managers and drivers are able to remote lock and unlock, start, stop, sound the horn and flash lights.

Time zones are reported based on the user’s time. This can be set or adjusted on the User Profile page. A correct time zone is important for features like Geofence and maintenance as specific times are needed for those notifications. NOTE:  Trip History uses the vehicle time zone. Moving between multiple time zones in a day may result in duplicate notifications.

A Tire Pressure notification is triggered when the percentage of air drops below 92%. Measurement is against the manufacturer recommended tire pressure level for the specific vehicle.

Oil Life threshold are configurable between 5% & 50% per fleet. The Oil Life DTC alert with trigger after 3 consecutive ignition cycles with the values reported below the threshold and will close after 4 consecutive ignition cycles above the threshold set.

To Install the OnStar Vehicle Insights app click the link from your device: App Store® | Google Play

 

Apple logo® and App Store® are registered trademarks of Apple Inc.

Google Play and the Google Play logo are trademarks of Google LLC.

Download our mobile app or login through your mobile web browser.

Currently, the driver view is only available via our mobile app or your mobile web browser.

In general, trips are posted as soon as ignition is turned off, however, there are instances when it may take up to 3 hours to see this data. Please note, we are still collecting real-time vehicle and location information even if your trip history data is still being processed. To see the current location of your vehicle, click View On Map.  If you do not see the trip after 3 hours, please contact our OnStar Vehicle Insights Advisor team.

In-Vehicle Coaching is an Add-on Solution that provides audio alerts to the driver through the in-vehicle speakers, based on their real-time driving performance.

In-Vehicle Coaching provides the following real-time audio alerts: 1. Driver Seat Belt, 2. Hard Braking, 3. Hard Acceleration, and 4. when exceeding the posted speed or a pre-set customer defined maximum speed threshold.

OnStar Vehicle Insights compatible vehicles are supported except Chevrolet and GMC Vans, however, eligibility also varies by in-vehicle technology hardware.

In-Vehicle Coaching is an additional $6.99 per vehicle, per month, plus taxes.

Account holders can adjust speeding alerts based on your needs by going to Account Settings, In-Vehicle Coaching and clicking on the gear icon next to Fixed Speed or Road Speed Limit. Hard Braking and Hard Acceleration cannot be adjusted at this time. 

Yes, when In-Vehicle Coaching is enabled on vehicles, all driving behavior activity can be seen anytime in Trip History.  (For vehicles not enrolled in In-Vehicle Coaching seat belt alerts are not available in Trip History.)

In-Vehicle Coaching audio messages play in real-time but can take up to 15 seconds to alert.

No. Safety is OnStar Vehicle Insights #1 priority. That is why the In-Vehicle Coaching Add-on will never play more than one verbal audio message at a time, even if multiple driving behavior events are recorded. If a behavior persists, the verbal audio message will repeat at 15 second intervals to encourage the driver to adjust their behavior so he/she may stay safe.

For the vehicles that are enrolled in In-Vehicle Coaching, all alerts will be enabled with the same settings.  We cannot customize alerts and settings by vehicle.

U.S. English & French Canadian

The language of the audio alerts in the vehicle are determined by the fleet language setting in OnStar Vehicle Insights. If only a subset of your vehicles requires a different language, simply create a new Fleet, set the desired language in the Fleets settings, and assign the relevant vehicles to that Fleet.

The Fleet Adapter is available on most non-GM manufactures with an OBD-II port, 2014 or older GM vehicles and GM vehicles built without embedded hardware.

Yes, an account and paid subscription ($15.99 per vehicle) is required to use our Fleet Adapter. 

Click on the Add-ons tab, select Fleet Adapter, and click Add.  Follow the outlined process and a member of the OnStar Vehicle Insights team will follow up within 24-48 hours to answer additional questions on Fleet Adapter orders.

The Fleet Adapter is simple to install and can be plugged directly into the OBD-II port or attached with harness to make the installation more secure. For Installation details click here. Please note that Adapters become disabled after 30 days of no connectivity. 

No, there are no returns or refunds after the order is placed.

Yes, the device can be moved but please work with the OnStar Vehicle Insights Advisor team to make sure that the device is moved properly and in accordance with the directions and terms for the Fleet Adapter.

The Fleet Adapter comes with a one-year limited warranty. For questions or support please visit our contact page and select Fleet Adapter as your topic.

Go to “Account Settings” and select the “New Geofences” tab.

Select “+Create New Geofence.”

  • Type the geofence name in the designated field. Then click on the “Click to Draw Boundary” button on the map.

  • In the pop-up, type the address in the search bar on which you want the map to focus. If it isn’t already centered on the specified location, the map will move to be centered on it. You may still need to zoom in with the plus/minus buttons on the map after it’s centered on that location.

  • You can switch to satellite view by clicking on the circle with the satellite on it on the right side of the map.

  • To draw the geofence, click “Select Boundary Type” on the left.

  • You can create a geofence boundary by selecting one of the automatic geofences (city, county, state, etc.) then clicking on the map OR by selecting one of the custom options (Radius or Polygon) then manually drawing the geofence on the map.

  • When selecting the “Polygon” click on one corner of your desired boundary and continue until you have closed the shape around your desired geofence. A circle signifies each point you’ve established until you end up back at the point where you started.

  • If you make a mistake, you can clear the boundary. Once a boundary is created, click “Save” to return to the geofence settings.

You can also create up to 5 notification triggers for each geofence. To start creating a trigger simply click the “+ Create New” button next to the “Geofence Notifications” title. 


Make sure to click the “Create Geofence” button once done. 

Be sure to click “Save” once you draw the geofence. Then select the “Create Geofence” button in bottom right once you return to the original page after the pop-up closes. 

You can have overlapping geofences. Vehicles will show as within both of those geofences if they are located within an overlapping area. 

Be sure to extend the boundary a little larger than your dealership lot to allow for slight GPS drift that may occur at times. 

The Geofence Boundary Notification is customizable. You can: 

  • Choose to receive notifications on specific or all vehicles: when they cross, enter or exit the geofence you’ve set. 

  • Add an alert and select your preference of how you’d like to receive your notification.

  • Set customizable alerts for after hours.

Search for vehicles within the geofence by name, VIN or license plate. Once you’ve drawn your geofence boundaries, in the map view click on the geofence on the map to zoom in on the area to see how many vehicles are on the lot within your boundary.

When you click on “Geofence,” icons will display on-screen representing all your vehicles and their makes and trim levels. Click on any of those vehicles and you will see a callout with details about your specific vehicle.

Vehicles that have not yet been delivered to the dealership will appear with an “In-Transit” status. When in-transit from the plant to your dealership, please use either Freight Verity’s VIN View or GM IT’s Solution in GM Order Work Bench for current location and ETAs. Either of these solutions are purpose-built for in-transit tracking and will give you the most up-to-date and robust information and ETA. 

Go to the Users Page. 

To add a user, click the blue circle with “+” on the right. Choose “Account Admin” for users who will manage billing and subscriptions. For other users, select “Inventory Manager.” Add the user’s email address and select “Invite.” 

The new potential user will receive an email from noreply@onstarvehicleinsights.com, prompting them to click on a link to accept Terms and Conditions as well as complete their personal information. 
 

If new users are having trouble accessing the site for the first time, please check the Spam/Junk folder for an email invitation from noreply@onstarvehicleinsights.com.

To make changes to your profile information: 

  • Click on your profile icon in the upper-right corner of the home page. 
  • Select “View Profile.” 
  • Select “Edit Info.” 

OnStar Vehicle Insights Dealer automatically updates the list of inventory vehicles typically 3 or 4 times a day. All the inventory vehicles should be visible in OnStar Vehicle Insights.

At this time, we are only able to support GM 2021 or newer MY vehicles with OnStar units embedded in the vehicle. These errors typically refer to vehicles that don’t meet these criteria.

 However, we are actively building solutions to ensure that all your vehicles (new and used, GM and non-GM) are connected to this platform. If you are getting error messages on one of your 2021 or newer vehicles with OnStar embedded, please reach out to dealerOVIsupport@onstar.com. 
 

If you have a Service Fleet account, you can toggle between the Inventory Vehicles account and the Service Fleet account by selecting the dropdown with the account name at the top right part of the application on desktop.

Simply select the name of the account which you would like to view. The screen will reload and display the account accordingly.